At Hempy News, we strive to maintain the highest standards of journalistic integrity and provide accurate, balanced, and reliable content to our readers. We value your feedback and take complaints seriously. This Editorial Complaints Policy outlines our commitment to addressing complaints related to our editorial content and the process for handling such complaints.
Scope of the Policy:
This policy applies to complaints specifically related to our editorial content, including articles, features, interviews, and opinion pieces published on Hempy News. It does not cover general inquiries, advertising-related matters, or issues unrelated to editorial content.
Types of Complaints:
We welcome complaints that fall into the following categories: a. Accuracy: Concerns regarding factual errors or misleading information in our content. b. Fairness and Balance: Complaints related to biased reporting, lack of objectivity, or failure to present alternative viewpoints. c. Misrepresentation: Claims of misrepresentation, such as misquoting or distorting information provided by sources. d. Plagiarism or Copyright Infringement: Allegations of unauthorized use of copyrighted material or plagiarism in our content.
Submitting a Complaint:
To submit a complaint, please follow these steps: a. Clearly identify the article or content in question, including the publication date, title, and author’s name. b. Provide a detailed explanation of the specific concern, clearly stating which aspect(s) of the complaint fall under the defined categories mentioned above. c. Include any relevant supporting evidence, such as screenshots, links to external sources, or documented references.
Complaints can be submitted via email to [email protected] or through our online contact form on the Hempy News website.
Complaint Handling Process:
Upon receiving a complaint, we will follow this process: a. Acknowledgment: We will acknowledge the receipt of the complaint within a reasonable timeframe. b. Investigation: Our editorial team will thoroughly investigate the complaint by reviewing the relevant content, consulting with the involved parties, and assessing the accuracy and fairness of the reported information. c. Resolution: Based on our investigation, we will provide a response to the complainant within a reasonable timeframe. If a resolution is possible, we will outline the actions taken, such as corrections, clarifications, or retractions, as deemed appropriate. d. Escalation: If the complainant is unsatisfied with the initial response, they may request a further review by the Hempy News management team. The management team will conduct an additional assessment and provide a final response.
Corrections and Clarifications:
If a complaint is upheld, we will take prompt action to correct any inaccuracies or address the concerns raised. Corrections will be made publicly visible on the relevant article or through an updated article or clarification piece.
Privacy and Confidentiality:
We treat all complaints with the utmost confidentiality and respect for privacy. Personal information provided during the complaint process will be handled in accordance with our Privacy Policy.
Continuous Improvement:
We are committed to continuously improving our editorial processes and ensuring the highest standards of journalism. Complaints provide us with valuable feedback, allowing us to learn from our mistakes and make necessary adjustments to avoid similar issues in the future.
Date: 24-7-2023
The Hempy News Editorial Team